646-171 Exam Prep, Details, Braindumps Guides and Testing Engine - ActualTests.com
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Exam : 646-171 SMBAM
SMB Account Managers
Exam Description
The 646-171 SMBAM SMB Account Manager exam is the exam associated with the
SMB AM job role. Candidates can prepare for this exam by taking the SMB
University Foundation and Security courses. This exam tests a candidate's
knowledge to be able to articulate the value of the Cisco SMB Solution and
understanding basic customer SMB business requirements. Topics covered include:
discovering customer business requirements; identifying the capabilities and
benefits of the Cisco SMB Solution; and, recommending appropriate post-sales
service and support options.
Exam Topics
The following information provides general guidelines for the content likely
to be included on the exam. However, other related topics may also appear on any
specific delivery of the exam. Note: AM's need to be able to articulate the
value of the full SMB product and service offering.
Discover customer business requirements
Identify market trends and key business drivers as it relates to the
customer
Identify customer's current and future business and growth requirements
Identify customer network security requirements
Describe and identify the capabilities and benefits of the Cisco SMB Solution
Describe the benefits of the full end-to-end Cisco SMB solution
Describe how Cisco switches are positioned in the Cisco SMB solution
Describe how the Cisco Integrated Service Routers (ISRs) are positioned in the
Cisco SMB solution
Use Quote Builder to create NTE Price Quotes
Recommend appropriate post-sales service and support options
Describe the available post-sales service and support options
Direct customer to the appropriate point-of-contact
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