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70-217
Supporting Users and
Troubleshooting a Microsoft Windows XP Operating System
PROFILE:
Candidates for this exam
support end users who run Microsoft Windows XP Professional in a corporate
environment or Microsoft Windows XP Home Edition in a home environment. They
should have experience using applications that are included with the operating
system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as
well as the productivity applications used in a corporate environment, such as
Microsoft Office applications.
Candidates should be able to
resolve operating system issues by telephone, by connecting to an end user's
system remotely, or by visiting an end user's desktop. They should have a
working knowledge of operating in a workgroup or Active Directory domain
environment and how end users are affected by each environment.
This exam, when combined with
70-272 (the applications exam for desktop support technicians), should validate
that a candidate can successfully answer, or escalate, all calls from end users.
Credit Toward Certification
When you pass the Supporting Users and
Troubleshooting a Microsoft Windows XP Operating System exam, you achieve
Microsoft Certified Professional (MCP) status. You also earn:
Core credit
toward Microsoft Certified Desktop Support Technician (MCDST) on Microsoft
Windows XP certification
PREPARATION TOOLS AND
RESOURCE KIT:
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