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70-272
Supporting Users and
Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
PROFILE:
Candidates for this exam
support end users who run Microsoft Windows XP Professional in a corporate
environment or Microsoft Windows XP Home Edition in a home environment. They
should have experience using applications that are included with the operating
system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as
well as the productivity applications used in a corporate environment, such as
Microsoft Office applications.
Candidates should be able
to resolve operating system issues by telephone, by connecting to an end
user's system remotely, or by visiting an end user's desktop. They should
have a working knowledge of operating in a workgroup or Active Directory
domain environment and how end users are affected by each environment.
This exam, when combined with 70-271 (the operating system exam for desktop
support technicians), should validate that a candidate can successfully
answer, or escalate, all calls from end users.
Credit Toward
Certification
When you pass the Supporting
Users and Troubleshooting Desktop Applications on a Microsoft Windows XP
Operating System exam, you achieve Microsoft Certified Professional (MCP)
status. You also earn:
- Core
credit toward Microsoft Certified Desktop Support Technician (MCDST) on
Microsoft Windows XP certification
PREPARATION TOOLS AND
RESOURCE KIT:
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