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920-118 Symposium Call Center TAPI/Agent Installation & Maintenance
NCSS - Symposium Call Center TAPI/Agent Installation & Maintenance
Product List
Symposium TAPI Service Provider for Meridian 1
Symposium Agent 2.3
Environment
(12% of exam)
Symposium TAPI 2.3
Demonstrate an understanding of the networking environment and components
necessary for a Symposium TAPI 2.3 installation.
Symposium Agent 2.3
Demonstrate an understanding of the environment and components necessary for a
Symposium Agent 2.3 installation.
Hardware and Software Installation
(26% of Exam)
Symposium TAPI 2.3
Given the hardware, operating system and application dependencies, calculate the
platform pre-requisites for Symposium TAPI 2.3.
Perform the application software installation within identified Symposium TAPI
2.3 platform requirements.
Symposium Agent 2.3
Given the hardware, operating system and application dependencies, calculate the
platform pre-requisites for Symposium Agent 2.3.
Perform the application software installation within identified Symposium Agent
2.3 platform requirements.
System Configuration
(30% of Exam)
Initial configuration
Assemble the data needed for initial configuration and maintenance of Symposium
TAPI 2.3.
Assemble the data needed for initial configuration and maintenance of Symposium
Agent 2.3.
Symposium TAPI 2.3 configuration
Configure the necessary Symposium TAPI 2.3 components to the hardware that
interfaces with SCCS 4.2 to deliver customer service requirements.
Symposium Agent 2.3 configuration
Configure the necessary Symposium Agent 2.3 components to the hardware that
interfaces with SCCS 4.2 to deliver customer service requirements.
Verification
Perform systems acceptance tests for Symposium TAPI 2.3 and Symposium Agent 2.3
configurations.
Problem Identification
(16% of Exam)
Symposium TAPI 2.3
Given a Symposium TAPI 2.3 installation problem scenario, solve the malfunction
by applying diagnostic tools and methods.
Symposium Agent 2.3
Given a Symposium Agent 2.3 installation problem scenario, solve the malfunction
by applying diagnostic tools and methods.
Maintenance
(16% of Exam)
Symposium TAPI and Agent Configuration Database Management
Perform the backup procedure for database configurations for Symposium TAPI 2.3
and Symposium Agent 2.3.
Software Upgrades/Patches
Given a description for a software upgrade/patch select the appropriate actions
to be taken to complete the upgrade for Symposium TAPI 2.3 and Symposium Agent
2.3.
Removing TAPI and Symposium Agent
Given a description for a software uninstall select the appropriate actions to
be taken to complete the removal of Symposium TAPI 2.3 and Symposium Agent 2.3.
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