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Exam Code: 132-S-708
Exam Name: Specialist: Avaya Voice Self-Service Design Elective Exam (132-S-708.1)
Certifications: View All..
Vendor: Avaya

77 Questions & Answers
Last update: Nov 04,19
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Avaya 132-S-708 Exam Reviews 132-S-708 Exam Engine Features

Avaya 132-S-708 Exam Tips

Which three statement describe the correct use of the asaiuui vector variable when communicating with an adjunct computer telephony integration application? (Choose three.)

A. Valid lengths of the asaiuui vector variable range from 1 to 24 digits
B. The asaiuui vector variable allows the adjunct CTI application to set a variable for use in vector processing (correct)
C. A common use for the asaiuui variable in a vector step is to test the assigned value against a threshold value (correct)
D. The scope of the asaiuui variables is only local (correct)
E. Once a value is assigned, it cannot be modified or changed by the adjunct

Your customer is implementing Service Level Supervisor with Dynamic Thresholds adjustments on Communication Manager 4.0. They have a total of 40 agents of which 30 will be simultaneously logged in. Which represents the required licensing that the customer must have purchased for Communication Manager?

A. 40 Call Center Elite Agent licenses and 40 Business Advocate licenses
B. 30 Business Advocate licenses
C. 30 Call Center Elite Agents and 30 Business Advocates licenses (correct)
D. 30 Call Center Elite Agents

Your customer is implementing Best Service Routing between locations using the public switched network. Which functionality must the customer ensure has been tested and is supported by their carrier?

A. Network Call Deflection
B. Transfer Connect
C. Enhanced Information Forwarding (correct)
D. ISDN Information Indicator (II) digits

AE Service provides both error and security log files. Which statement is true regarding AE Service log files?

A. Log files are accessed and viewed using the Linux OS
B. Log files are accessed and viewed using the Web OA&M Interface
C. Log files are accessed and viewed using the Security Database (SDB)
D. Log files are accessed using the Web OA&M interface and then downloaded for viewing (correct)

Your customer wants the ability to automatically send customers to an automated survey application at the termination of a call. Which feature should be used to achieve the desired routing?

A. VDN Display Override
B. VDN Return Destination (correct)
C. Vector Route to Step
D. Network Call Redirection

A Basic Call Management Reporting Desktop (BCMRD) administrator wishes to hear audible alerts when specific call criteria is met. After configuring the Minimum and Maximum Threshold settings the administrator is still not able to hear the audible alerts. What should be changed to allow the audible alert to respond properly?

A. Select Options>Configure>Alerts>Audible and Visual both (correct)
B. Modify Options>Configure>Alerts>Thresholds Minimum Values
C. Define Options>Configure>Wallboards
D. Run Options>Configure>Downloads>Update Statics

Ina Call Management System (CMS) implementation that includes Visual Vectors, you find that you cannot connect the Visual Vectors client to the server. Further investigation discovers that Visual Vectors server is not running on the CMS. Which command turns on the Visual Vectors server?

A. cmsadm
B. aom start
C. setupaas (correct)
D. ws start

A customer using Basic Call Management Reporting Desktop (BCMRD) finds that all previously registered clients can no longer run reports. They receive the message "Not a Registered Client" when they attempt to connect to the BCMRD server. You connect to the BCMRD Server and view the registered client list and see the following names: Administrator, mary-jane, 1 charlie, and fred99. Which client is causing the problem?

A. fred99
B. 1 charlie
C. mary-jane
D. Administrator (correct)

Which three Call Management System (CMS) database tables, if corrupted to the point of failure, caused a loss of real-time data? (Choose three.)

A. dsplit
B. hagent (correct)
C. hcwc (correct)
D. dagent
E. ag_actv (correct)

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