|Apple 9L0-064 : OS X v10.8 Troubleshooting Exam||68 Questions & Answers||Updated: Jul 19,18|
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Apple 9L0-064 Exam Tips
An iMac G5 (20-inch Ambient Light Sensor) makes a loud buzzing sound through its speakers when it's on. The noise seems to change in loudness when adjusting the brightness. What is the most likely module at fault?
B. Logic Board
C. Power Supply (correct)
According to Apple's troubleshooting process, systematic fault isolation is a search procedure that successively eliminates half the system as a possible trouble source.
A. True (correct)
A customer states that he has never been able to burn DVD's with his Mac mini yet his friend has an identical-looking Mac mini that can burn DVD's. You have verified that the customer's Mac mini has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X. The Mac mini has no other problems. What is the probable cause of this issue?
A. The Mac mini optical drive is malfunctioning.
B. The Combo drive is not capable of burning DVD's. (correct)
C. The Mac mini requires a firmware update.
D. The Mac mini requires more RAM.
The Display Adjustment Utility adjusts geometry on which of the following products?
B. iMac (CRT) (correct)
C. Apple Studio Display 17 (17 LCD ADC)
D. Apple Cinema HD Display (23 LCD ADC)
Geometry is a general term describing a CRT's ability to reproduce shapes and
images accurately without distortion. You can adjust the shape and position of the display's image by making geometry adjustments. The Displays pane in
System Preferences displays a Geometry tab for CRTs only, not LCDs.
Geometry adjustments apply only to CRTs because the electron beam used in a CRT can be distorted by magnetic fields in the environment and cause, for example, images to appear misaligned. In contrast, the pixels in an LCD have
fixed positions and don't suffer from geometric distortion.
You can use the radio buttons on the Geometry tab to adjust various CRT
attributes. Keep in mind that image geometry is somewhat subjective, so always
adjust these settings to the customer's satisfaction.
What is the function of the iMac Video Jumper Adjustment Tool?
A. It enables the display of test patterns for video adjustment.
B. It sets the appropriate display resolution for video adjustment.
C. It allows the cutoff and white balance adjustment to be saved as new factory settings. (correct)
D. It grounds any hazardous voltages inside the iMac before video adjustments are made.
Answer should be C. When any parts are changed to do with video on a crt imac you need to readjust white balance and cut-off, without the jumper, you cannot save the
settings and the next time you reboot, the screen is all out!
You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?
A. Remove the thermal module.
B. Install the battery cover. (correct)
C. Remove the hard drive.
D. Remove the battery.
'Warning: The battery contains several exposed, soft battery packs. Always attach the
battery cover immediately after removing the bottom case.
In the MacBook Air (11-inch, Mid 2012) which cable tab includes a 2D barcode of the display clamshell serial number?
A. EDP (correct)
Note: The Mid 2012 model includes a 2D barcode of the display clamshell serial number located on the underside of the pull tab for the EDP cable. The barcode links the display to the system serial number.
How many conductive wraps are provided with replacement AirPort/Bluetooth cards for the MacBook Pro (13-inch, Late 2011)
C. 3 (correct)
Steps for Reassembly
Important: Every time you install a replacement AirPort/Bluetooth card or card holder, you
must also replace the card's thermal pad and conductive wrap.
Cards and card holders are provided as kits, which include the thermal pad and 3
conductive wraps (designed for 3 different models).
Use the illustration below to select the MacBook Pro (13-inch, Early and Late 2011) wrap,
marked with yellow arrow.
Discard remaining 2 wraps.
What does Apple recommend you do before replacing or installing any internal parts in an Xserve?
A. Remove all drive modules from the Xserve.
B. Remove the Xserve from its rack. (correct)
C. Press the System Identifier button.
D. Unlock all drive module bays.
You must shut down the Xserve and remove it from its rack mount before replacing or
installing all internal components except the hard drives (and power supplies on the Xserve
(Late 2006 / Early 2008)). Xserve RAID has several more components that may be 'hotswapped'
without removing the entire unit beforehand, but you should follow these steps if
you need to replace any internal Xserve RAID component that require enclosure
What happens when Mac OS X 10.4's Safe Relaunch feature sets aside an application's preference file?
A. It is renamed application.plist.saved (correct)
B. It is moved to the ~/Library/Recovered Preferences/ folder
C. It is renamed application.plist.old
D. It is moved to the Trash
E. It is moved to the ~/Library/Preferences/Recovered Preferences/ folder
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